Overview

At Neha Sharma Label, every garment is handcrafted with exceptional care and attention to detail. Due to the made-to-order and exclusive nature of our products, we operate on an Exchange Only & No Return Policy.

We offer exchanges only for eligible orders within India. Customized, made-to-order, and all international orders are not eligible for exchange.

Delivery & Dispatch

Orders are dispatched within 3–7 business days.

Once your order is dispatched, you will receive a tracking number to monitor its journey.

Returns & Refunds

All Sales Are Final

As a luxury label, many of our pieces are made upon order. Therefore, we do not offer monetary refunds or returns for change of mind, color preference, or incorrect size selection.

We offer exchanges only for eligible orders within India, subject to the conditions outlined below.

Smart Shopping

We strongly encourage you to review our size charts carefully. Our clients consistently rate our sizing as "True to Size," but if you have any doubts, please contact our styling team before placing your order.

Size Exchange Policy

If the garment you received does not fit perfectly, we offer a Size Exchange for the same product, subject to the following conditions:

Timeline

Exchange requests must be made within 10 days of delivery.

Requests made after 10 days of delivery will not be accepted.

Eligibility

Exchanges are available for eligible orders within India only.

Condition

The item must be unused, unworn, unwashed, and in its original packaging with all tags intact.

Exchange Only

Exchanges are allowed for eligible size issues only. We cannot exchange an item for a different color or a different style.

Exclusions

Customized, made-to-order, and all international orders are not eligible for exchange.

Damaged or Defective Items

We stand behind our craftsmanship. In the unlikely event that you receive a product with a manufacturing defect or damage, please email us at contact@nehasharmalabel.com within 10 days of receiving your order.

Please attach clear images of the defect along with your email.

Once approved, we will arrange for a replacement or an appropriate resolution at no additional cost to you.

How to Initiate an Exchange

To request an exchange, please follow these steps:

Email us at contact@nehasharmalabel.com or Call/WhatsApp +91 98348 33867 within 10 days of delivery.

Mention your Order Number and the New Size you require.

Our team will review your request and guide you through the shipping process.

Note: All exchanges are subject to quality inspection upon return.

Shipping Costs for Exchanges

Shipping charges for dispatching the new size back to you will also be borne by the customer.

Need Sizing Help?

We want you to love your Neha Sharma Label piece. If you are unsure about sizing or fit, our team is available to assist you before you purchase.

Email: contact@nehasharmalabel.com

WhatsApp/Phone: +91 98348 33867

Support Hours: Monday – Sunday | 11:00 AM – 9:00 PM